Privacy Policy

Last updated: 09/28/2025

1. Introduction

Episodic Corp. ("Episodic", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trytone.io (the "Website") and when you use our AI voice agent platform, Tone (the "Services").

This Policy distinguishes between two types of information:

  • Personal Information we collect for our own purposes, such as when you visit our Website or manage your customer account. For this information, Episodic acts as the Data Controller.
  • Customer Data that we process on behalf of our business customers through their use of our Services. For this information, Episodic acts as the Data Processor, and our Customer is the Data Controller. Our processing of Customer Data is governed by our Customer Terms of Service.

2. Information We Collect as a Data Controller

When you visit our Website or interact with us for sales, marketing, or account management purposes, we may collect the following information:

  • Information You Provide to Us: This includes your name, email address, company name, phone number, and any other information you provide when you request a demo, contact support, or sign up for our mailing list.
  • Information We Collect Automatically: When you visit our Website, we may automatically collect information such as your IP address, browser type, operating system, referring URLs, and information about your usage of our Website through cookies and similar technologies. We use tools like [e.g., Google Analytics] for this purpose.

3. Information We Process as a Data Processor (Customer Data)

When our customers use the Tone platform, they provide us with data to process on their behalf. This Customer Data may include:

  • Agent Configuration Data: Information about our customers' businesses, their products, and their qualification flows, which are used to configure the AI voice agent.
  • Conversation Data: Transcripts and audio data from conversations between our customers, AI voice agents and third parties (e.g., sales prospects). This data may contain personal information about those third parties.

As a data processor, we only process Customer Data in accordance with our customer's instructions and the terms of our Customer Terms of Service. Our customers are solely responsible for ensuring they have a lawful basis to collect and have us process the Conversation Data, including obtaining any necessary consents required by applicable law (such as recording consent laws).

4. How We Use Your Information

We use the information we collect as a Data Controller to:

  • Operate and maintain our Website.
  • Respond to your comments, questions, and support requests.
  • Send you marketing and promotional communications, from which you can opt-out at any time.
  • Analyze Website usage to improve our marketing and services.
  • Manage your customer account, process payments, and send administrative information.

We use the information we process as a Data Processor solely to:

  • Provide, maintain, and improve the Tone Services for our customers.
  • Prevent or address technical or security issues.
  • Fulfill our contractual obligations to our customers as instructed by them.

For clarity, we do not use Customer Data, including Conversation Data, to train our own or any third-party AI models, except as may be explicitly and separately agreed upon in writing with a customer.

5. How We Share Information

We do not sell your personal information. We may share information in the following limited circumstances:

  • With Service Providers (Subprocessors): We share information with third-party vendors and service providers who need access to the data to perform services on our behalf. These may include:
    • Cloud Hosting Providers: [e.g., Amazon Web Services (AWS), Google Cloud Platform]
    • AI Service Providers: [e.g., OpenAI, Google]
    • Analytics Providers: [e.g., Google Analytics]
    • Payment Processors: [e.g., Stripe.]
  • For Legal Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or protect the personal safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Data Security and Retention

We use commercially reasonable administrative, technical, and physical safeguards to protect your information from loss, theft, misuse, and unauthorized access. We retain personal information for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.

Customer Data is retained in accordance with the terms of our agreement with our customers.

7. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, or country where the data protection laws may differ. Our servers are located in [e.g., the United States]. If you are located outside this region, please be aware that we transfer your information there for processing.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your data.

  • If you are a Website visitor or customer, you can exercise these rights by contacting us at hello@trytone.io.
  • If your personal information is part of the Customer Data we process on behalf of our customer (e.g., you had a conversation with a Tone AI agent), you must direct your request to our customer, who is the data controller.

9. Children's Privacy

Our Website and Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Episodic Corp.

221 W 9TH ST, WILMINGTON, DELAWARE 19801

Email:hello@trytone.io